Lead Client Relationship Manager

5 giorni fa

Milano, Lombardia, Italia Deliveroo A tempo pieno

About Deliveroo

Our vision is to revolutionize the way consumers shop and dine, seamlessly connecting neighborhoods by linking customers, eateries, retailers, and delivery personnel. We are reshaping the global landscape of food and product accessibility, making it more convenient and enjoyable for everyone. Our platform empowers individuals to purchase their desired items, precisely when and where they wish.

As a tech-centric organization, we are at the forefront of one of the fastest-growing sectors worldwide. Despite our compact team size, we are making significant strides and tackling some of the most intriguing challenges in the industry. We prioritize agility, independence, and innovation, constantly seeking fresh perspectives.

The Position

In the role of Lead Client Relationship Manager at Deliveroo, you will cultivate and enhance partnerships with our key restaurant collaborators. As Deliveroo expands, we become an essential revenue stream for these establishments. Beyond providing exceptional support, we act as strategic advisors, leveraging data insights and industry expertise to foster the growth of our partner restaurants. This position focuses on the Italian market, collaborating with various internal departments (marketing, operations, product) to deliver optimal consultancy services to our premier brands. The Account Management team is a vibrant, enthusiastic group of professionals who excel at relationship building and teamwork.

Key Responsibilities:

  • Establish and nurture robust, long-lasting relationships with restaurant partners.
  • Comprehend partners' business objectives and challenges to offer strategic advice and assistance.
  • Analyze and interpret data to drive growth and profitability for both partners and Deliveroo.
  • Work alongside internal teams to create and execute tailored solutions that address partners' requirements, including Marketing, Operations, Corporate, and Customer Service.
  • Enhance revenue through upselling, cross-selling, and identifying new business prospects.
  • Serve as the primary contact for partners, promptly addressing any issues or concerns with professionalism.

Qualifications

  • A minimum of 3 years of experience in account management and/or consulting.
  • Exceptional communication, negotiation, and interpersonal abilities.
  • Capability to grasp and articulate complex business challenges and devise customized solutions.
  • Fluency in both Italian and English is essential.
  • Master's Degree in Economics is preferred.

Culture at Deliveroo

We are a dynamic team making a substantial impact, eager to tackle some of the most compelling questions in our field. We prioritize speed, innovation, and transparency in our decision-making processes.

Benefits and Inclusion

At Deliveroo, we recognize that our people are the cornerstone of our success, and we prioritize their well-being. We offer a range of excellent benefits, including monthly Deliveroo credits, wellness programs, community initiatives, convenience perks, growth opportunities, time off, relocation assistance, and more. We believe that a great workplace reflects the diversity of the world we inhabit, embracing all aspects of individuality, including gender, race, sexuality, religion, and personal preferences.

Please refer to our candidate privacy policy for more information.

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