Client Relationship Manager

4 settimane fa

Milano, Lombardia, Italia Brambles A tempo pieno

Position Overview

IMPORTANT: PLEASE READ BEFORE APPLYING

Proficiency in both Italian and English is essential.

A valid driver's license is required.

Kindly submit your CV in English.

**YOUR OBJECTIVE**

**KEY RESPONSIBILITIES**

  • Oversee and nurture CHEP's partnerships within a diverse customer portfolio.
  • Identify and capitalize on opportunities for growth.
  • Establish and maintain connections with stakeholders at various levels within customers' supply chains, including procurement and marketing.
  • Formulate and execute collaborative strategic plans with key clients, focusing on growth, cost efficiency, sustainability, and operational ease.
  • Enhance customer experience and engagement.
  • Lead commercial tender and contract discussions with clients.
  • Implement a category and value proposition strategy tailored to your customer portfolio.
  • Discover and promote opportunities for collaborative transport initiatives aimed at growth and retention; execute sustainability strategies with clients in your portfolio.
  • Identify and apply FMS/LMS strategies with customers in your portfolio.
  • Negotiate with clients to resolve disputes and minimize Days Sales Outstanding (DSO).
  • Collaborate with the retail team to develop action plans that increase CHEP's market share among retailers.
  • Conduct audits in accordance with CHEP's annual audit framework.
  • Utilize agile methodologies to devise innovative customer solutions and thrive in a matrix and remote work environment.

**QUALIFICATIONS WE SEEK**

  • 3-5 years of experience in a customer-facing, field-based role.
  • A degree in business is preferred but not mandatory.
  • Strong analytical skills with meticulous attention to detail.
  • Exceptional networking, relationship-building, and interpersonal abilities.
  • Proficient commercial negotiation and presentation skills.
  • Experience with Salesforce.
  • Familiarity with CHEP's value proposition.
  • Knowledge of supply chain mapping.
  • Proven negotiation skills with documented success.
  • Experience working with financial metrics and KPIs.
  • A collaborative team player capable of working independently.

**WHAT WE PROVIDE**

Competitive salary plus an annual performance-based bonus.

Company vehicle.

Meal vouchers.

Flexible hybrid working model.

Opportunity to participate in the Brambles share program.

Monthly webinars covering technology, supply chain, mental health, and more.

Referral bonuses for recommending top talent.

A personalized growth plan emphasizing training and coaching within an international organization that fosters a family-like atmosphere.

Preferred Education

Bachelor's Degree

Preferred Work Experience Level

3 - 5 years

Remote Work Type

Hybrid Model

We are an Equal Opportunity Employer committed to fostering a diverse workforce where every individual is treated with fairness and respect. We value the unique skills and experiences each person brings and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Please be aware that individuals misrepresenting themselves as Brambles or CHEP representatives may attempt to schedule interviews or offer fraudulent employment opportunities. Brambles and CHEP do not conduct interviews via online chat or request money as a condition of employment. If you have concerns regarding the legitimacy of an interview or job offer, please reach out to us directly.

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