Customer Experience Coordinator

3 settimane fa

Milano, Italia Bruker A tempo pieno

Überblick:
We are currently looking for a **Customer Experience Coordinator**, fluent in Spanish, Italian, and English.

The Job Location is in our Italian office in Milano.

The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the pre-qualification of the initial enquiry to the order entry and follow-up.
- You will be responsible for receiving and answering customer enquiries by telephone, following up, and pre-qualifying all incoming enquiries
- You will support the quotation and order teams to ensure smooth and transparent communication
- You will support the sales and service team
- You will ensure the pre-qualification and sorting of customer complaints

Aufgaben/Verantwortlichkeiten:
The main duties of the Customer Experience Coordinator include:

- Monitor and pre-qualify all incoming inquiries
- Open Salesforce cases and set to appropriate person/department
- Monitor tender websites and portals
- Support Sales teams with tender submissions including collation of commercial documents
- Support the team with end-to-end communication
- Work closely with master data teams to ensure accurate data
- Work closely with Quoting Team and Order Entry Specialist Team
- Every other task to improve effectiveness apply
- Back up support for same functions for other countries
- Maintain a good working knowledge of Bruker products

Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifikationen:

- You have an interest in science and innovation
- You have a very command of oral and written communication in Spanish, Italian, and English
- You know how to adapt your communication to all types of interfaces
- You are familiar with the office package (Word, Excel, Outlook)
- You are self-disciplined and able to prioritise in a fast-paced business environment
- You enjoy working independently as well as in a team and you are well organised
- You are flexible, customer oriented and open-minded
- You are a problem solver

Sounds interesting? Go ahead and send us your

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