Luxury Hotel Operations Manager
1 settimana fa
Job Summary
We are seeking a highly skilled and experienced Hotel Division Director to join our team at Antal International Network. As a key member of our organization, you will be responsible for leading and managing the Room Division teams to deliver exceptional service to our guests and drive business growth.
Key Responsibilities
- Oversee all Room Division operations, including Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping, and Maintenance.
- Lead, train, supervise, and support the team to enhance performance and achieve business objectives.
- Evaluate guest satisfaction and monitor service levels to identify areas for improvement.
- Set departmental targets, objectives, and budgets to maximize revenue and control costs.
- Ensure effective communication between Room Division teams and other departments.
- Create a positive and collaborative work atmosphere within the team, promoting a culture of proactive teamwork.
Requirements
- Previous work experience in luxury hotels, with a proven track record of success in management and leadership roles.
- Strong organizational, communication, and interpersonal skills, with the ability to effectively manage and motivate teams.
- Excellent knowledge of English and Italian languages, both oral and written.
- Proficiency in Microsoft Office applications.
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