Luxury Hotel Operations Manager

7 giorni fa


Siena, Toscana, Italia Antal International Network A tempo pieno

Job Title: Luxury Hotel Operations Manager

Job Summary:

We are seeking a highly experienced and skilled Luxury Hotel Operations Manager to join our team at Antal International Network. As a key member of our organization, you will be responsible for overseeing the Rooms Division operations and ensuring exceptional service delivery to our guests.

Key Responsibilities:

  • Oversee all Rooms Division operations, including Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping, and Maintenance.
  • Lead, train, supervise, and support the Rooms Division team, working closely with the Front Office Manager and Executive Housekeeper.
  • Evaluate guest satisfaction and monitor the level of service provided for continuous improvement.
  • Set departmental targets and objectives, work schedules, and budgets, maximizing revenue and cost control opportunities within the departments.
  • Ensure effective communication between the Rooms Division team and other departments, in compliance with current procedures.
  • Create a positive and collaborative work atmosphere within the team, promoting a culture of proactive teamwork among company departments.

Requirements:

  • Previous work experience in luxury hotels.
  • Proven managerial abilities in people management, strategic planning, and decision-making.
  • Highly organized, result-oriented, with exceptional customer service and interpersonal skills.
  • Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
  • Excellent knowledge of English and Italian languages, both oral and written.
  • Proficiency in Microsoft Office applications.


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