Merchant Portfolio Growth Expert

1 settimana fa


Milano, Lombardia, Italia Qomodo A tempo pieno

**About Us**

Qomodo is a fintech company revolutionizing the payments and Buy Now, Pay Later (BNPL) ecosystem. We're building a dynamic team with experience from world-renowned startups like Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, and Doctolib.

We're backed by a record-breaking pre-seed funding round, supported by top-tier angels and Venture Capitalists. Our mission is to create a fast-paced and innovative environment where ambitious individuals can make an impact.

**Job Overview**

We're seeking a driven and proactive Merchant Portfolio Growth Expert to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services.

If you're excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you.

**Key Responsibilities**

Merchant Portfolio Management: Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.

Upselling and Cross-Selling: Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.

Churn Prevention: Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.

Backoffice Support: Handle administrative and operational tasks to support merchant management and ensure seamless processes.

**Expected Key Results**

Retain the current portfolio of merchants without churn

Increase conversion rates within the merchant base

Boost adoption and involvement among key merchants, particularly early adopters

**Requirements**

Must-have:** Bachelor's degree (field of study is not a constraint)

2-3 years of experience as an Account Manager or Onboarding Specialist

Fluency in English

Nice-to-have:** Previous experience in a startup or scaleup environment

Soft Skills:

Data-Driven & Organized: You thrive on structure and precision, ensuring processes run smoothly like a well-oiled machine.

Exceptional Communicator: Your ability to break down complex topics into clear, actionable ideas is second to none.

Self-Starter: You're autonomous, proactive, and ready to get things done without waiting for detailed instructions.

**Estimated Salary:** $60,000 - $80,000 per year, depending on location and experience.

**Benefits**

Growth and Impact: A chance to play a key role in the development of a rapidly growing fintech.

Networking and Collaboration: Work alongside talented professionals from Risk, Product, Tech, and other areas.

Dynamic Environment: Join a fast-paced and stimulating workspace where your contributions truly make a difference.



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