Customer Service Representative
17 ore fa
Company Overview: Meliá Hotels International is a leading hospitality company with a rich history and a commitment to excellence. Our team is dedicated to providing exceptional customer experiences in a fast-paced environment.
Salary: We offer a competitive salary of $40,000 per year, commensurate with experience. Plus, enjoy a range of benefits, including bonuses, commissions, and opportunities for career advancement.
Job Description: As a Customer Service Representative on our hotel front desk team, you will be the first point of contact for our guests, ensuring they have an unforgettable stay with us. Your responsibilities will include:
- Welcome guests in a friendly and professional manner
- Check-in and check-out hotel guests efficiently
- Process all payments accurately
- Assist guests with room requests and amenities
- Respond to guest complaints and concerns
Required Skills and Qualifications: To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- 1-year experience in a similar position in a hotel or resort
- Fluency in English; other languages are preferred
Benefits: In addition to your salary and bonuses, you will enjoy:
- A comprehensive training program to help you develop your skills
- A supportive team environment with opportunities for growth and advancement
- A range of employee discounts and perks
Others: If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply. Please note that candidates must be available to work various shifts, including mornings, evenings, nights, weekends, and holidays.
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