Luxury Sales and Events Coordinator

4 settimane fa


Florence, Toscana, Italia Villa D'Este Spa A tempo pieno

Job Summary

As a Sales and Events Manager at Villa La Massa, you will be responsible for driving sales and managing groups and events programs. You will be an ambassador for the Villa La Massa and Villa d'Este Group, with a deep understanding of its heritage, values, and operations. You will nurture relationships with clients and colleagues to maximize revenue and ensure a personalized approach to suggestions and inquiries.

Responsibilities

- Become an ambassador for Villa La Massa and Villa d'Este Group, with a deep understanding of its heritage, values, and operations.
- Nurture relationships with all potential clients and guests, showing an authentic interest in their preferences to ensure a personalized approach to suggestions and inquiries.
- Respond quickly and efficiently to incoming sales enquiries, by telephone and email, with tailor-made proposals, and follow up all enquiries with purpose and a personalized touch.
- Promote our facilities to new and existing clients through a proactive approach.
- Maintain and develop contact with trade and potential clients through attendance at local networking and promotional events.
- Maintain an organized events information and an efficient coordination with all team members to ensure the highest level of service.
- Conduct site inspections with clients and agents and plan and attend familiarization trips.
- Attend industry and company sales events when relevant.
- Support the Group Events team in the planning and coordination of all groups and events and client inspections and entertainment.
- Work closely with the proactive sales team to maximize leads conversion.
- Use the property CRM system to manage accounts, leads, and sales activities following property guidance.
- Contribute to the strategy and planning of the events function.
- Proactively drive business by thinking creatively, developing and designing new strategies, ideas, and relationships.
- Identify new business opportunities based on market and trends knowledge, clients' feedback, and awareness of comp set activities.
- Ensure the highest level of confidentiality, protecting guests' privacy and information.
- Establish, maintain, and nurture effective relationships with guests, colleagues, and outside contractors.
- Display the highest level of professionalism and create a sense of experience.

Requirements

- Minimum 2 years' relevant experience in luxury hotels in a similar position.
- Exceptional attention to detail and excellent organizational skills.
- High level of hospitality and professionalism.
- Strong written and spoken Italian and English.
- Legal right to work in Italy.

Benefits

- New Leader Introductory Program.
- Learning and development opportunities.
- Employee engagement and recognition events and activities.
- Canteen service by Villa La Massa culinary team.
- Complimentary laundry for business cloth items.
- Employee rates in Villa d'Este Group Hotels, Gift Shop, and F&B and Spa experiences.



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