Technical Sales Support Engineer

3 settimane fa


Bologna, Emilia-Romagna, Italia ACMA A tempo pieno

Customer Service Sales Engineer

Job Reference: CGS11512

Company Overview

ACMA, based in Bologna, Italy, stands as a prominent manufacturer of packaging machinery within the consumer goods sector, boasting a significant international presence. ACMA specializes in the design and production of automated packaging solutions for various industries, including confectionery (chocolate, baked goods, candies, and gums), personal and home care (liquids, powders, and bars), as well as tea and coffee products. As a member of Coesia, a global leader in innovation-driven industrial and packaging solutions, ACMA operates from Bologna and has a footprint in 36 countries, generating a revenue of 2,015 million euros in 2022 with a workforce exceeding 8,000 employees.

Role Overview

In this position, reporting directly to the Customer Service Area Manager, the Customer Service Sales Engineer will play a vital role in supporting business functions within designated regions. Key responsibilities include:

  • Managing sales prospects in the assigned territories in collaboration with regional teams, ensuring exceptional customer satisfaction.
  • Coordinating internal workflows (involving Engineering and Operations departments) to transform market opportunities into confirmed orders.
  • Assisting in the establishment of business objectives within the designated areas, promoting initiatives aimed at enhancing market penetration and developing innovative products and business models.

Qualifications for Success

  • Degree in Engineering (Mechanical, Electronic, or equivalent).
  • A minimum of 2-3 years of experience in similar positions.
  • A strong passion and curiosity for technical subjects.
  • A customer-centric approach and a mindset focused on service excellence.
  • International experience is advantageous.
  • Proficiency in English; knowledge of additional languages is a plus.


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