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Technical Account Manager
1 mese fa
We are seeking a dedicated Technical Account Manager to join our post-sales team, focusing on nurturing and expanding our relationships with existing clients through technical expertise and strategic account management.
This role is pivotal in ensuring the seamless transition from pre-sales to post-sales, with a significant emphasis on working closely with the Pre-Sales Technical Engineer (PSE) team during the handover process.
The SC will be responsible for overseeing the entire customer lifecycle post-sale, ensuring that our solutions meet the evolving needs of our clients and driving successful adoption and satisfaction.
Key Responsibilities- Pre to Post-Sales Transition: Collaborate closely with the Pre-Sales Technical Engineer (PSE) team to ensure a smooth handover of client accounts.
- Understand the technical and business context of each sale: Understand the technical and business context of each sale to tailor post-sales support effectively.
- C-Level Engagement: Strategically plan and conduct meetings with C-Level stakeholders to understand their business objectives, align on expectations, and reinforce the value of our partnership.
- Solution Advocacy: Present and explain implemented solutions and documentation to stakeholders, ensuring they are fully informed and aligned with the agreed success plan.
We estimate the salary for this position to be around $120,000 per year, depending on experience and location. If you have a strong Microsoft 365 technical background, excellent problem-solving skills, and the ability to engage and communicate effectively with C-Level executives and technical stakeholders, we would love to hear from you.
