Customer Service Associate

2 settimane fa


Milano, Lombardia, Italia Amazon A tempo pieno

About the Role

As a Delivery Station Customer Service Associate at Amazon, you will play a critical role in ensuring our customers receive their packages on time and with a smile. You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates.

Key Responsibilities

  • Communicate with customers via phone and email to resolve issues and set appropriate expectations.
  • Empathize with and prioritize customer needs, upholding company values and respecting every customer.
  • Work a flexible Full-Time (40+ hours per week) schedule, standing and walking as needed during shifts lasting up to 12 hours.
  • Operate in an environment where the noise level varies and can be loud, with hearing protection provided if needed.
  • Develop logistical and customer expertise that sets Amazon apart, connecting with customers every day and using in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the Team

Our mission is to be Earth's most customer-centric company, and our Customer Service team is at the forefront of this mission. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

Requirements

  • Bachelor Degree or equivalent work-related experience.
  • Proficiency in verbal and written communication skills.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.


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