Lavori attuali relativi a Guest Services Specialist - Florence, Toscana - Four Seasons Hotels and Resorts
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Guest Services Specialist
2 mesi fa
About Four Seasons:
Four Seasons is driven by our dedicated team. We are a diverse group of individuals who strive for excellence, continuously seeking to elevate our standards and treat one another with respect and kindness. Our staff across the globe crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury infused with genuine care. We understand that the key to empowering our team to deliver these exceptional guest experiences lies in fostering a world-class employee experience and a supportive company culture.
At Four Seasons, we prioritize recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you collaborate with us, stay with us, or explore with us, we believe our mission is to create lasting impressions that resonate for a lifetime. This stems from our conviction that life is enriched when we genuinely connect with the people and the world around us.
About the location:
An urban sanctuary rich in historical charm. Wander through the city's largest private garden – a serene retreat adorned with statues, fountains, and ancient trees – or retreat to your suite where exquisite frescoes grace the walls alongside original architectural features. Our historic hotel, featuring a Michelin-starred Italian restaurant and a locally inspired spa for indulgent afternoons, is conveniently located near the cultural epicenter of Florence.About the role
The Concierge plays a vital role within the Front Office Team, with the primary goal of ensuring our guests receive exceptional care from the outset. Our Concierge team is committed to fulfilling guest requests, ranging from the routine to the extraordinary. With extensive local knowledge and insights, the Concierge team enhances guest experiences, making their stay even more enjoyable.
Responsibilities
- Provide all guest interactions with the utmost level of hospitality and professionalism, accommodating special requests whenever feasible.
- Assist guests with inquiries related to hotel services, operational hours, key personnel, in-house events, directions, and more. Respond to all guest requests accurately and promptly, making recommendations based on local knowledge and hotel practices.
- Ensure that desk materials and information regarding restaurants, museums, attractions, maps, and other local points of interest are current and updated.
- Maintain a thorough understanding of available activities in the city and establish strong relationships with vendors to provide information, ticketing, and reservations for guests.
- Utilize various software programs to accurately record special arrangements made by guests and ensure proper billing.
Qualifications
- Experience in Front Desk or Concierge roles within luxury hospitality settings.
- A natural aptitude for problem-solving, excellent interpersonal and relationship-building skills, along with outstanding organizational abilities.
- Proficiency in English and Italian.
- Familiarity with the city of Florence is an advantage.
Benefits:
• Competitive salary and a comprehensive benefits package
• Exceptional training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Employee meals
• Access to the Wellbeing hotel program
• Employee experience initiatives, including annual themed parties and various ESG events throughout the year
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and is seasonal in nature. Candidates must possess the legal right to work in Italy at the time of application.
