Global Customer Solutions Manager
12 ore fa
Company Overview: Amplifon is a leading company in the hearing care industry, dedicated to improving the lives of people with hearing loss. Our mission is to provide innovative solutions and exceptional customer service.
Job Summary: We are seeking an experienced Global Customer Solutions Manager to join our team. This role will be responsible for leading cross-functional project teams to design, deliver, and roll out new offering projects.
Key Responsibilities:
- Lead project teams to ensure successful delivery of new offering projects
- Develop deep understanding of market-by-market business peculiarities and needs
- Monitor and coordinate project progress, anticipating and communicating risks to stakeholders
- Gather and formalize business requirements partnering with Marketing and IT teams
- Manage project risks and ensure timely and accurate go-to-market
- Sizing revenues impact and ensuring performance KPIs monitoring and follow-up
- Keep focus on stakeholders/system integrators/technological partners' needs
Requirements:
- 6+ years of Project Management experience in international transformation projects
- Previous experience in Pricing, Revenue Management, RGM, Product and Services design and development or processes improvement
- Excellent data analysis, reporting, and project management skills
- Strong data-driven approach to decision making and complex problem solving, combined with business sense and commercial awareness
- Understanding or experience of Salesforce as a plus
- Ability to manage multiple projects simultaneously in a fast-paced and dynamic environment
- Passionate, with high ambition to value first-class delivery
- Excellent communication and negotiation skills with strong entrepreneurial attitude
- Fluency in English
- Willingness to travel in EMEA
Salary: €60,000 - €80,000 per year
Benefits:
- Hybrid working policy, allowing employees to work 9 days/month remotely
- Competitive salary and benefits package
- Ongoing training and development opportunities
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