Residences Operations Coordinator

3 settimane fa


Lido di Jesolo, Veneto, Italia Falkensteiner Hotels & Residences A tempo pieno

Residences Supervisor Job Description


We are seeking a highly skilled and experienced Residences Supervisor to join our team at Falkensteiner Hotels & Residences. As a key member of our staff, you will be responsible for ensuring the smooth operation of our residences program, including managing guest services, coordinating with owners, and maintaining high standards of quality and customer satisfaction.



Key Responsibilities

  • Manage the daily operations of the residences program, including guest check-in and check-out, room assignments, and key control.
  • Monitor and maintain the cleanliness and condition of residences, including apartments and common areas.
  • Coordinate with owners to ensure their apartments are ready for guest arrival and that their needs are met.
  • Handle guest complaints and resolve issues in a professional and timely manner.
  • Collaborate with the front office and housekeeping teams to ensure seamless guest service.
  • Prepare and maintain accurate records and reports, including guest history and ownership information.
  • Conduct regular inspections of residences to identify areas for improvement and implement corrective actions.


Requirements

  • Fluent English language skills and strong communication and interpersonal skills.
  • Minimum 2 years of experience in a hospitality or customer service role.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.

About Falkensteiner Hotels & Residences


Falkensteiner Hotels & Residences is a family-owned company with over 30 hotels and residences across Europe. We are committed to providing exceptional guest experiences and maintaining the highest standards of quality and customer satisfaction.


What We Offer



  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • A free meals and uniforms.

Apply today to join our team and become a part of our commitment to excellence


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