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Technical Support Specialist
2 mesi fa
About the Role
The selected candidate will join the Technical Support team at Customer Care Italia as a Technical Support Specialist. This is a key position within the company, responsible for managing second-level customer support and handling sales requests.
Key Responsibilities
- Provide second-level technical assistance via internal and external ticketing systems.
- Handle technical inquiries from customers through communication.
- Manage the sales of digital products, including hosting and backup recovery services.
- Collaborate with peers for complex issues that cannot be resolved at the second level.
- Update documentation and knowledge base.
- Oversee Premium Support management.
Requirements
- Advanced knowledge of web development technologies, including WordPress, PHP, and MySQL.
- Strong expertise in Linux operating systems and shell scripting.
- Familiarity with standard Linux services and web protocols.
- Experience with content management systems and e-commerce platforms.
- Fundamental knowledge of web server configuration and database management.
- Solid understanding of customer satisfaction principles and service level agreements.
- Fluent in written and spoken Italian, with good knowledge of English.