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Technical Support Specialist

2 mesi fa


Bergamo, Lombardia, Italia team A tempo pieno

About the Role

The selected candidate will join the Technical Support team at Customer Care Italia as a Technical Support Specialist. This is a key position within the company, responsible for managing second-level customer support and handling sales requests.

Key Responsibilities

  • Provide second-level technical assistance via internal and external ticketing systems.
  • Handle technical inquiries from customers through communication.
  • Manage the sales of digital products, including hosting and backup recovery services.
  • Collaborate with peers for complex issues that cannot be resolved at the second level.
  • Update documentation and knowledge base.
  • Oversee Premium Support management.

Requirements

  • Advanced knowledge of web development technologies, including WordPress, PHP, and MySQL.
  • Strong expertise in Linux operating systems and shell scripting.
  • Familiarity with standard Linux services and web protocols.
  • Experience with content management systems and e-commerce platforms.
  • Fundamental knowledge of web server configuration and database management.
  • Solid understanding of customer satisfaction principles and service level agreements.
  • Fluent in written and spoken Italian, with good knowledge of English.