Service Engineer for Industrial Equipment

3 settimane fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, specializing in cutting-edge industrial machinery, services, and software for semiconductor production, including microchips, flat displays, and solar cells.

We are seeking a Field Service Engineer to provide exceptional support to our clients and internal teams, ensuring optimal performance of our equipment.

Key Responsibilities:

  • Operate with minimal supervision while adhering to established company protocols.
  • Oversee equipment performance and manage spare parts inventory.
  • Execute and ensure timely preventative and corrective maintenance.
  • Assist in troubleshooting and resolving technical issues with equipment.
  • Diagnose and address hardware problems utilizing software and process data as necessary.
  • Conduct upgrades and retrofits on existing equipment.
  • Ensure adherence to maintenance procedures and checklists for both corrective and preventive tasks.
  • Implement correct methodologies and procedures in accordance with company and customer quality standards.
  • Proactively identify and respond to equipment issues and escalations.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and client meetings.
  • Support management in the operational aspects of site service business.
  • Assist field management in setting and achieving objectives for the assigned account.
  • Keep management informed regarding customer perceptions of system performance.
  • Take initiative to prevent and resolve customer issues.
  • May lead projects aimed at reducing costs or enhancing equipment uptime.
  • Flexibility to work shifts based on assignment requirements.
  • Willingness to travel as needed.

Soft Skills:

  • Professional interaction with colleagues and clients.
  • Effective communication and presentation of technical content during meetings.
  • Strong team leadership and customer service orientation.
  • Data-driven and objective approach to problem-solving.
  • Ability to plan and prioritize work tasks efficiently.
  • Effective communication within a global organization.
  • Ability to convey technical information clearly within the team and to the broader network of experts.

Computer Skills:

  • Basic proficiency in Outlook and MS Office (Excel, PowerPoint, etc.).
  • Advanced skills in software applications, industrial automation, software analysis, coding, server administration, and computer analysis are advantageous.

Education: Technical Diploma or University Degree.

QualificationsEducation:Technical Diploma (Required)Skills/Certifications:Languages: English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Exempt (Italy)Travel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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